FAQS AND STUDIO POLICIES
SCULPT STUDIOS
FAQ & Studio Policies
Who We Are
Sculpt Studios is a women-owned boutique fitness studio in Orange, offering Heated Sculpt and Cycle under one roof.
Founded with a vision to create more than just a workout space, Sculpt Studios brings together movement, wellness, design, and community. Every detail of our studio was created with intention to give you an experience that feels different from the moment you walk through our doors.
We offer two signature boutique fitness experiences:
SCULPT
Our infrared-heated studio featuring Pilates-inspired movement, strength, Sculpt, Red Light Therapy classes, and specialty formats.
CYCLE
Our boutique indoor cycling experience combining movement, music, energy, and community.
Whether you Sculpt, Ride, or do both, you are part of the same Sculpt Studios community.
“Pilates Mami” — a Spanish phrase that represents us in this industry — has become a staple of our studio, with our Pilates Mami wall now an iconic part of our space.
While our studios are beautifully designed, our true focus has always been wellness, movement, and the people who walk through our doors.
Two studios. One community.
SCULPT. RIDE. REPEAT.
CONTACTING THE STUDIO
For the quickest response, please email:
You may also call us at:
(714) 987-1722
Studio phone hours:
• Monday through Sunday: 6:00 AM–11:00 AM
• Monday through Friday: 4:30 PM–8:00 PM
During class check-ins or busy class times, we may not always be able to answer phone calls right away.
For memberships, booking issues, class reservations, auto-pays, or account concerns, email is the fastest way to reach us.
Response time:
• 6–12 hours during weekdays
• Up to 24 hours on weekends
Please include your full name and the phone number associated with your account so we can locate your profile quickly.
BOOKING YOUR CLASSES
All Sculpt and Cycle classes can be booked through our app or website.
Download the Sculpt Studios app from the Apple App Store or Google Play, create your account, and select the Sculpt or Cycle class you would like to book.
Booking Schedule
Class bookings open every Sunday:
Members: 4:00 PM PST
All other guests: 5:00 PM PST
Members and guests can book up to two weeks in advance.
We recommend booking early, as classes tend to fill quickly.
SCULPT
Are Sculpt Classes Beginner Friendly?
Yes. Most of our Sculpt classes are beginner friendly, and our instructors are happy to guide you through your first experience.
Your First Sculpt Class
Please arrive 10 minutes early to check in, get settled, and prepare for class.
Please bring:
• Grip socks
• Water bottle
• Mat towel
Grip socks are required and available for purchase at the studio.
A mat towel is required. Please bring your own, as we do not offer towel rentals.
Mats are provided for every Sculpt class, although you are welcome to bring your own.
Our room is heated, so arrive hydrated and ready to sweat.
Go at your own pace and take breaks when needed.
If you have injuries or limitations, please notify your instructor before class begins.
Sculpt Heat
Our signature hot room is kept between 85–90°F and uses infrared heat.
Our studio features a professional HVAC system designed to deliver clean heat and proper air circulation, creating a comfortable heated workout environment.
Red Light Therapy Classes
Sculpt Studios is the first studio in the City of Orange to offer Red Light Therapy Pilates classes.
During these classes, we use medical-grade red light therapy throughout the workout while the room remains heated between 95–98°F.
Red light therapy is commonly used in wellness and recovery environments in connection with:
• Muscle recovery
• Circulation
• Skin wellness
• Cellular function
The red light runs throughout the session while you move, creating a unique workout environment combining movement, heat, and red light therapy.
If you prefer not to participate in a Red Light class, you may book one of our regular Sculpt classes instead.
Red Light classes can be reserved under the Red Light tab when booking.
Sculpt Recording Policy
We encourage and support recording your workout and sharing your Sculpt experience.
If you plan to record during a Sculpt class, please use the last row to respect everyone’s space and privacy.
Please be mindful of the people around you while recording.
CYCLE
Are Cycle Classes Beginner Friendly?
Yes. You do not need previous cycling experience to take your first Cycle class.
Our instructors and team are available to help you get comfortable and ready for your ride.
Ride at your own pace, listen to your body, and take breaks when needed.
Your First Cycle Class
Please arrive 10 minutes before class so you have enough time to check in, get your shoes, and get set up on your bike.
Please:
• Bring a water bottle
• Wear comfortable, fitted activewear
• Let your instructor know if it is your first ride
• Arrive 10 minutes before class
• Be on your bike and ready when class begins
Our team can help you get properly set up on your bike before class.
Cubbies are available for your belongings.
Cycle Shoes
You are welcome to bring your own compatible cycling shoes.
If you do not have cycling shoes, cycling shoe rentals are available for $3 at the studio.
Please arrive 10 minutes before class so you have enough time to get your shoes and get set up.
Cycle Late Entry Policy
No late entry is permitted for Cycle classes.
You must be on your bike and ready when class begins.
If class has started and you are not already on your bike, you will not be permitted to take the class.
Please arrive 10 minutes before class to allow enough time for check-in, shoes, and bike setup.
Cycle Studio Safety
To keep our Cycle experience safe:
• Arrive 10 minutes before class
• Follow your instructor’s guidance throughout class
• Make sure your bike is properly set up before class begins
• Ride at your own pace and take breaks when needed
Sculpt Studios reserves the right to stop participation if continuing would create a safety concern.
Cycle Recording Policy
Recording is not permitted during Cycle classes.
SCULPT + CYCLE PRICING
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Sculpt and Cycle may have different Drop-In rates, class packs, memberships, or promotional pricing.
Please check the Pricing section of our app or website for current pricing and to see which classes are included with your purchase.
If a membership or package is designated for one studio only, credits cannot be used for the other studio unless specifically stated.
If you purchase a membership or package that includes both Sculpt and Cycle, you may book eligible classes at both studios according to the terms of your membership or package.
Intro Offer
4 Classes for $69
Our Intro Offer gives you the flexibility to experience Sculpt, Cycle, or both.
Your four credits may be used for Sculpt classes, Cycle classes, or a combination of both.
• Valid for 30 days from the date of purchase
• Must be purchased before buying any Drop-In class
• Once a Drop-In class has been purchased, you will no longer be able to purchase the Intro Offer
• No extensions will be granted
• All four credits must be used within 30 days from the date of purchase
• A no-show will result in the loss of the class credit and the applicable no-show fee
• Late cancellations are subject to our cancellation policy
• A valid card on file is required to avoid booking suspension
Class Packs
All class pack purchases are subject to our studio policies.
If you do not show up to a scheduled class, it will be considered a no-show and will result in a $20 no-show fee, along with the loss of the class credit.
Late cancellations will result in the applicable fee according to our cancellation policy. Your class credit will be returned to your account.
Cancellations made within the allowed cancellation window will not result in a fee or loss of credit.
A valid card must be added on file after purchase to avoid booking suspension.
Class packs have an expiration date and do not roll over.
Please make sure classes are used within the allotted time listed under Pricing in our app or website.
Sculpt and Cycle packages may have different terms or eligible classes. Please review your package details before purchasing.
Memberships
Our memberships are designed to give you flexibility within the Sculpt Studios experience.
Depending on your membership, access may include:
• Sculpt
• Cycle
• Sculpt + Cycle
Members may also receive priority waitlist access, special pricing on events, and access to exclusive studio experiences and community offerings.
Purchase your membership through our app by going to Pricing and selecting Plans & More.
Memberships are billed monthly on a recurring basis with a three-month minimum commitment and require an active card on file.
Accounts with failed or declined payments may be restricted until resolved.
Membership benefits apply only while the membership is active and in good standing.
LATE ARRIVAL POLICY
Sculpt
We allow a 3-minute grace period after Sculpt class begins.
After that time, doors close to maintain safety and class flow, and your spot may be released to someone on the waitlist.
We recommend arriving 10 minutes early.
Cycle
No late entry is permitted.
You must be on your bike and ready when class begins.
If class has started and you are not already on your bike, you will not be permitted to take the class.
Please arrive 10 minutes before class.
WAITLIST POLICY
If a class is full, you may add yourself to the waitlist.
If a spot opens, you will be automatically enrolled and notified by text or email.
Once you are added to class, our 8-hour cancellation policy applies.
Early Morning Classes
If you are on the waitlist and have not received a notification before going to sleep, we recommend removing yourself from the waitlist to avoid being added overnight.
LATE CANCEL & NO-SHOW FEES
Our classes fill quickly, and these policies help ensure everyone has the opportunity to book a spot.
Canceling less than 8 hours before class results in a $15 late-cancel fee.
Missing class without canceling is considered a no-show and results in a $20 no-show fee.
If you are using a class pack, Drop-In, Intro Offer, special sale, or other class credit, a no-show will also result in the loss of the class credit.
Late-cancel and no-show fees apply to Sculpt and Cycle, members and non-members, class packs, Drop-Ins, Intro Offers, special sales, and other purchases.
Cancellations made within the allowed cancellation window will not result in a fee or loss of credit.
If you are having trouble canceling through our app or website, please email us before the late-cancellation policy applies.
If you do not cancel through the app, website, or email within the required window, applicable charges will apply.
These policies apply to all clients to keep scheduling fair and consistent.
Membership Late-Cancel & No-Show Forgiveness
Clients enrolled in an eligible monthly auto-pay membership receive:
• 1 late-cancel forgiveness
• 1 no-show forgiveness
These allowances renew every 30 days, not monthly.
To use your forgiveness, you must email the studio the same day the late cancellation or no-show occurs.
Please include your full name and the phone number associated with your account.
Requests submitted after that day cannot be applied, and no exceptions will be made.
Missed Classes
If you reserve a Sculpt or Cycle class and do not attend without canceling within the required window:
Drop-Ins, class packs, Intro Offers, and special sales:
The class credit will be forfeited and applicable no-show fees will apply.
Members:
The applicable no-show fee will apply.
Missed classes are not refunded, reinstated, or credited back to your account.
Membership Cancellations
Monthly auto-renew memberships require a three-month minimum commitment.
After the commitment period, memberships may be canceled by emailing:
Please include:
• Full name
• Phone number associated with your account
• Reason for cancellation
Please allow up to 72 hours for processing.
Cancellation requests must be received at least two weeks before your next billing date to avoid additional charges.
Membership Freeze
Memberships may be frozen once per year for up to three months.
Written notice must be submitted to:
Requests must be submitted at least 14 days before your next billing date.
Freezes cannot be backdated.
Billing & Card on File Policy
A valid card must remain on file at all times.
After any purchase, a valid card must be added through our app under Wallet, or you may contact the studio for assistance.
Accounts without a valid card on file may have their packages revoked or suspended until resolved.
If we are unable to process applicable fees or charges, or if an account carries a balance over $100, the account will be temporarily suspended from booking classes until the balance is resolved and the card information is updated.
This policy applies to all guests and members.
Refund Policy
All purchases — including classes, memberships, packages, and retail items — are final sale.
Refunds are not issued.
Our team is happy to help you make the most of your remaining classes or membership time.
Minors Policy
We love seeing young clients begin their wellness journey.
Ages 14–15: A parent or guardian must sign a waiver and attend class with the student.
Ages 16–18: A signed waiver from a parent or guardian is required before the first class.
After that, teens may attend independently.
Children in the Studio
As much as we love our community of moms and families, children cannot remain in the studio or lobby during classes.
This helps keep the space calm, safe, and focused for everyone.
Studio Cleanliness
Cleanliness is one of our top priorities.
• All mats and equipment are disinfected after every class
• The studio is professionally cleaned daily
Studio Amenities
Our boutique fitness studio was designed with intention to enhance your experience before, during, and after class.
Amenities include:
• Infrared-heated Sculpt studio
• Boutique Cycle studio
• Red Light Therapy classes
• Mats provided for Sculpt
• Cubbies
• Beauty station with premium pre- and post-workout skincare and hair essentials
• Water station with electrolytes, energy boosts, and additional supplement add-ons
• Cycling shoe rentals for $3
Photos & Video Policy
Occasionally, Sculpt Studios may take photos or videos during classes or studio events for marketing or promotional purposes.
These images may appear on our website, social media platforms, or marketing materials.
Because classes take place in a group setting, incidental background appearances may occur.
If you prefer not to appear in photos or videos, please notify the studio in writing before attending class, and we will make reasonable efforts to accommodate your request.
Client recording is not permitted during Cycle classes.
Content Creator Program
We love working with content creators who want to share their Sculpt Studios experience.
If you’re interested in collaborating or learning more about our content creator opportunities, please email:
Marketing@sculptstudios-oc.com
Please include your name, social media platform(s), and a brief introduction about yourself.
Come create with us and be part of the Sculpt Studios experience.
Studio Etiquette & Safety
All clients are expected to follow instructor guidance and studio policies during Sculpt and Cycle classes.
Sculpt Studios reserves the right to refuse service to anyone disrupting studio operations and to remove a participant from class if behavior is disruptive, unsafe, or disrespectful to staff, instructors, or other guests.
Health & Class Responsibility
By attending classes at Sculpt Studios, participants acknowledge that fitness classes, including heated fitness and indoor cycling, may increase physical intensity.
Clients should listen to their bodies, hydrate properly, and take breaks when needed.
If you have health concerns, medical conditions, pregnancy, or injuries, please consult a physician before participating.
Participation is voluntary, and clients assume responsibility for their physical well-being during class.
Chargeback & Payment Disputes
By purchasing classes, memberships, packages, or services through Sculpt Studios, clients agree to our policies regarding cancellations, late-cancel fees, no-show fees, and billing procedures.
Any billing concerns should first be addressed directly with the studio by emailing:
Initiating a credit card chargeback without contacting the studio may result in account suspension until the matter is resolved.
How Do I Cancel a Class?
All Sculpt and Cycle cancellations must be completed through our app or website.
This ensures your reservation is properly updated and your spot is released to another client.
If you are having trouble canceling through our app or website, please email us before the late-cancellation policy applies.
If you do not cancel within the required window, applicable charges will apply.
Where Can I Find Your Full Policies?
Our full waivers, studio policies, cancellation policies, and terms of service are available upon request.
By booking a class or purchasing services, participants acknowledge that they have read and agreed to these policies.
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Additional Questions
Do You Offer Non-Heated Classes?
Our Cycle studio is non-heated.
Sculpt classes are heated unless otherwise specified on the schedule.
Are You on ClassPass?
We are not currently on ClassPass.
Follow us on Instagram to stay updated on Flash Sales and Special Offers.
Do You Host Community Events?
Yes. We host regular events for our members and community, including special classes, collaborations, and in-studio experiences.
These events are designed to bring the Sculpt community together beyond the workout.
What Amenities Do You Offer?
Our studio offers amenities designed to make your experience easier before and after class, including our beauty station, water station, cubbies, studio-provided Sculpt mats, and Cycle shoe rentals.
Do You Offer Private Classes?
Yes. We offer private sessions and group bookings.
Please email info@sculptstudios-oc.com for more information.